Shipping & Delivery

What should I do if the product arrived damaged or defective?

If your item is damaged or faulty, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review and assist you with the return or exchange process.

What happens if my order cannot be delivered? What should I do if the product arrived damaged or defective? What is the standard delivery time? How can I track my order? Can I change my delivery address after placing an order? Which courier delivers my order? My order shows as "Delivered" but I haven’t received it. What should I do? Do you deliver to my area? How can I file a complaint about the delivery personnel? How much does shipping cost? Can I choose a different delivery company? Can I pick up my order from a delivery branch?